21+ | Play Responsibly

bf89's commitment to responsible gaming

Fun should never become a burden — bf89 is always here to help you play safely, within limits, and with awareness.

Our responsibility pledge

bf89 believes that online betting and casino gaming is a form of entertainment — but it is only enjoyable when played within limits. We place the highest priority on the wellbeing and mental health of every one of our players. That is why bf89 does not just talk about responsible gaming — it provides active tools and support.

Gambling is a leisure activity, not a source of income. If you feel that gaming is affecting other areas of your life — family, work, or finances — contact our support team right away. Responsible gaming means knowing yourself and taking the right steps at the right time.

Important: bf89 is for people aged 21 and above only. Opening an account or gaming by minors is strictly prohibited. The age verification process is an integral part of our security.

Responsible gaming tools

Set deposit limits

Set a limit on your daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately. A 72-hour cooling-off period applies when increasing a limit, which protects you from making impulsive top-ups.

Time-out feature

Take an account break of 24 hours to 90 days for a temporary pause. No login or gaming will be possible during this period. Refresh yourself and return to gaming with a clear head.

Self-Exclusion

If you feel you need a long-term break, self-exclude for 6 months to 5 years. During this period your account will be completely inactive and no promotional messages will be sent.

Set session limits

Control how long you play in one sitting. When a session limit is reached the platform will show you a warning and offer to log you out. Playing within a set time means a healthy and enjoyable experience.

Age verification

bf89 verifies the age of all users at registration. There is no way for anyone under 21 to open an account. A national ID or other valid document may be required to confirm age.

24/7 support

If you have any concerns or issues about your gaming, contact our Bengali-language live chat support at any time. A trained support team is by your side — asking for help is an act of courage.

Recognising the signs of a gambling problem

The first step in responsible gaming is knowing yourself. If the following signs appear in you or someone you know, it is important to take notice.

Feeling a strong urge to bet more in order to recover money that has been lost.

Lying to or hiding information from family, friends, or colleagues about gambling.

Spending time gaming while neglecting work, studies, or family responsibilities.

Repeatedly failing to stop gaming despite trying, and feeling uncomfortable as a result.

Using savings, loans, or money meant for essential expenses on gambling.

Feeling mentally restless, irritable, or depressed when unable to play.

Keep in mind

If even one of the above signs appears, contact us on live chat right away or send an email to [email protected]. You are not alone — we are here for you.

How to use the tools?

1

Log In to Your Account

Log in to bf89 and go to the "My Account" section. You will find all responsible gaming tools in one place there.

2

Choose your preferred limit

Deposit limit, session time limit, or loss limit — set whichever limit suits your needs. A detailed explanation is provided alongside each option.

3

Confirm

After setting a limit, click the confirm button. Deposit limits and time-outs take effect immediately. Lowering a limit applies straight away; increasing one takes effect after 72 hours.

4

Get support for self-exclusion

For long-term self-exclusion, contact us directly via live chat or at [email protected]. Our team will act quickly and the process will remain completely confidential.

5

Review yourself regularly

Review your gaming history every month. Your complete transaction history is visible on bf89. Staying aware of your own habits is the core foundation of responsible gaming.

bf89's commitment

Minor protection

bf89 strictly follows a 21+ age policy. Identity verification is mandatory at registration and withdrawal. Any account belonging to a minor is closed immediately and the balance is returned.

Data and privacy

Your responsible gaming information is completely confidential. Data is stored with SSL encryption on secure servers. Your personal information is never shared with any third party.

Fair play guarantee

bf89 is committed to fair play principles. All our games come from accredited providers and are powered by a Random Number Generator (RNG). Results are completely unbiased.

Expert support

Members of our support team are trained in responsible gaming. There is no shame in discussing any concern. Speak in Bengali — we will understand and we will help.

21+ age policy

bf89 is a platform for adults aged 21 and above only. We enforce this policy strictly with the goal of building a responsible gaming culture in Bangladesh.

  • Date of birth is verified at registration and an ID document is requested if there is any doubt.
  • Withdrawals are not processed before account verification is complete.
  • If an account belonging to someone under 21 is found, it is immediately closed and investigated.
  • Parental controls are advised to keep underage family members away from gaming.
  • Suspicious accounts are immediately suspended and investigated further.

Responsible gaming FAQ

After logging in, go to the "My Account" section and select the "Responsible Gaming" option. There you can set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit requires a 72-hour waiting period. Contact live chat for direct assistance.

Yes. At the time of self-exclusion, the balance in your account (excluding any active bonuses) will be returned to your registered payment method. The standard withdrawal time of 30 minutes to 3 hours applies. No promotional messages will be sent during the self-exclusion period.

A time-out is a short-term break — from 24 hours up to 90 days. It can be used during periods of temporary stress or fatigue. Self-exclusion is a long-term measure — from 6 months up to 5 years — that helps address a genuine problem. In both cases the account is completely inactive.

The minimum deposit at bf89 is ৳100. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Through the deposit limit tool you can reduce this amount further to stay within your own budget.

If a family member is experiencing a gambling problem, start by speaking with them calmly. If you notify our support team at [email protected], we can investigate that account and take the necessary steps. Encourage the person to self-exclude on their own and recommend that they seek professional counselling.

Yes, all responsible gaming tools at bf89 — deposit limits, session limits, time-out, and self-exclusion — are completely free to use. No fees or extra charges apply when using them. Our 24/7 live chat support is also free.

Ready for a safe and enjoyable experience?

Play responsibly at bf89 — cricket, slots, fishing games, or casino, all kinds of entertainment are right at your fingertips.

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Need help? We're here

Our Bengali-language support team is ready 7 days a week, 24 hours a day for any questions or assistance related to responsible gaming. Get an instant response on live chat, or write to us by email.

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24/7 support in Bengali

For people aged 21 and above only — gambling can be addictive, please play responsibly.